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The applicable checks:
a. Check coverage
https://my.usairtime.com/our-coverage
b. Check device
https://my.usairtime/mcp-are-you-bringing-your-phone
c. Check your porting information (current carrier’s account number and pin number)
You can check to see if your phone is compatible with US Airtime here:
Check device compatibility:
https://my.usairtime.com/mcp-bring-your-phoneYou have two payment methods: Autopay or My Account Portal.
Autopay: You can forget about worrying about due dates and late payments each month with autopay! All accounts are automatically set up on autopay using a debit or credit card. Please note: your patriot mobile account must be set up on autopay with a debit or credit card.
My Account Portal: You can also pay via the My Account portal online before the automatic payment date.
We accept all major debit and credit cards including Visa, Mastercard, American Express, and Discover.
Click here for more information:
To view a list of countries that are included in the unlimited international calling plan:
Countries that are included in the unlimited international calling plan, visit:
For more information, visit:
Online activation tool:
How-to-Video:
The My Account Portal:
You can view all of your of bills online. Log in to your US Airtime account portal, click on “Statement History” to view your bill.
https://my.usairtime.com/sign_inYou pay your first bill upon activating your account.
Depending on your plan, your next bill will be available on either the 6th of the month or 30 days from your activation date. You will receive a notification via email when your bill is available.
When your bill is made available, you can view your bill on the my account portal, under “Statement History.”
My account portal:
https://my.usairtime.com/sign_inAutoPay – You can forget about worrying about due dates and late payments each month; your phone bill is automatically paid with AutoPay.
You can also pay via the My Account portal online before the automatic payment date.
When you sign up with US Airtime, you are enrolled in AutoPay. If you would like to set up a new Credit Card or Debit Card payment method you can do so by logging into your US Airtime portal, selecting “Account Details,” and clicking on “Add New Card” under “Payment Methods.”
You can also pay via phone by contacting our Member Services
My Account Portal:
Log in to your US Airtime account portal and click on your device.
My account portal:
You can call Member Services to see if this option is available for your current plan.
To view your bill and billing cycle, visit:
You can change your billing address by logging into your US Airtime account portal:
Once your logged in, follow these steps:
For new US Airtime customers, you can pay for the device up front or you can use the third party company for financing options on your device.
For current US Airtime customers who have an installment plan through US Airtime, please can call Member Services to find out how much is owed on the device and can pay-off their remaining installment plan at any time.
If you would like to return or exchange a device, please call the Member Services Department to initiate the return process . The return policy is valid for 14 days from the day the device was delivered.
Once you have received your return label via email, please make sure to restore the device to factory reset and remove any SIM/memory cards.
View our return policy here:
Yes, US Airtime offers device protection! Protect your device with US Airtime.
Click here for more information:
If you are transferring your content from an Android to an iPhone, you can download this app and follow the prompts: “Move iOS”
https://support.apple.com/en-us/HT201196
If you are transferring from an iPhone to an Android or Android to Android:
Download the My Contacts backup app and launch on your iPhone. When the app (“MCBackup”) asks to access your contacts, tap OK. Tap Backup. Tap email, attach the VCF file to an email and send it to your Gmail account. Open up the email from your Android device, download the VCF file and import your contacts to the phone. As demonstrated by the image below, the VCF file allows you to either select specific contacts to import to your list or add the entire address book with the Add All X Contacts tab.
Using Automatic Setup
Using iCloud
Using iTunes
Android to Android
If you have an Android already, you probably also have a Google or a Gmail account, now the same thing—which will make this quite simple. If you don’t have a Gmail account, create one: you’ll need it to get the most out of your Android anyway.
Android to iPhone
You can transfer your content through an app like the “Move iOS” app.
SIM Card transfer
If you are only interested in moving your contacts, you can do so by using your SIM card. Since you can store address book data on an Android SIM card, you can back up your contacts there and move them to your iPhone. The Sim cards must be the same size in both devices. All iPhones beginning with iPhone 5 use Nano SIMs.
On your Android device, backup your address book contacts to your device’s SIM card.
When the transfer is done, your contacts are on your iPhone.
Google Transfer
You can use the power of the cloud to keep all your data in sync. In this case, using Google is best since both Android and iPhone have good support for it.
If you prefer, you can use Yahoo to sync your contacts to the iPhone rather than using Google. The process is similar.
iTunes transfer
The last method for transferring your contacts from one platform to another involves the classic way of syncing data to the iPhone: iTunes. This method assumes that you have a computer you are syncing data to, rather than just syncing with the cloud.
Check bars of service on the device. Phone must have data signal (4G, 4G LTE, 5G, etc.). If phone shows two bars of service or less, it may be a coverage issue.
Power cycle device and re-test (turn completely OFF, and then power back on)
Reset the network settings on the device
Check software version and ensure phone software is up to date. Power cycle device and re-test once complete
Power cycle device outside and test service. Interference indoors may be affecting service
If the issue is with incoming texts, send test text to the phone having issues to see if it is received. For outgoing messages, send a test text to a different phone number
Check bars of service on the device. Phone must have data signal (4G, 4G LTE, 5G, etc.). If phone shows two bars of service or less, it may be a coverage issue.
Power cycle device and re-test (turn completely OFF, and then power back on)
Reset the network settings on the device
Check software version and ensure phone software is up to date. Power cycle device and re-test once complete
Power cycle device outside and test service. Interference indoors may be affecting service
Test the service in another device by inserting sim card into a different phone
Verify Airplane Mode and Do Not Disturb are both disabled on device
Check bars of service on the device. Phone must have data signal (4G, 4G LTE, 5G, etc.). If phone shows two bars of service or less, it may be a coverage issue.
Power cycle device and re-test (turn completely OFF, and then power back on)
Power cycle device outside and test service. Interference indoors may be affecting service
Reset the network settings on the device
Verify VoLTE calls are enabled (option may not be available on all devices
Check software version and ensure phone software is up to date. Power cycle device and re-test once complete
If the issue is with incoming texts, send test text to the phone having issues to see if it is received. For outgoing messages, send a test text to a different phone number
View Android user guides here:
View iPhone user guides here:
To check device compatibility:
To view your current plan, visit:
You can call Member Services and they can assist you in upgrading your device.
You can log in to your US Airtime portal and go under “Statement History” and click your Statement and it will tell you your remaining installment balance.
If you have a contract with US Airtime, your contract is up when you have completed the agreed contract at the time of the original promotional or phone purchase date.
You can rename your device by logging in to your US Airtime portal and clicking “Your Devices” and selecting “Rename My Phone.”
To view a list of countries that are included in the unlimited international calling plan:
Call our number to add the unlimited international calling plan or for more information.
Wi-Fi Calling is available for newer Android and iOS smartphones:
iOS – iPhone 5c and newer support Wi-Fi calling
Android – Confirm by going to Settings and look for the Wi-Fi calling option
Newer phones support an active call transfer from Wi-Fi Calling to the wireless network – example:
iPhone 6 or iphone 6 plus and newer
Samsung GS7/GS7 Edge, Note 8, J3 Emerge, J7 Perx
LG G6, Stylo 3, V20, V30
Motorola Z2 Force, Essential Phone
Calls originating on a wireless network will remain on the wireless network and do not automatically transfer to Wi-Fi Calling. Calls originating on a Wi-Fi network do not automatically transfer to a mobile roaming network.
We offer the Alcatel GoFlip and the Samsung S series, which have a TTY mode. iPhones require a TTY adapter that is available on their Apple store.
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect using a special cable that plugs into your phone’s headset jack. If this cable was not provided with your TTY device, contact your TTY device manufacturer to purchase the connector cable.
To turn TTY on/off: Select Settings app icon > Device > Accessibility > TTY.
Select Full, HCO, or VCO to turn TTY mode on. Or you can select off to turn TTY mode off. Your phone’s TTY mode is set.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the headset jack.